Customer Service Liaison

BeloForm Craft • Cincinnati, OH

15d • $52,000 - $56,000 • Onsite

About The Position

We are seeking a detail-oriented and polished Customer Service Liaison to join our team in Cincinnati, OH. This role serves as a key communication bridge between clients and internal departments, ensuring that inquiries, requests, and service needs are handled promptly, accurately, and with a refined level of professionalism. The ideal candidate is proactive, confident in communication, and dedicated to supporting a seamless customer experience.

Requirements

• Strong communication and interpersonal skills with a professional demeanor.
• Ability to manage multiple tasks while maintaining accuracy and attention to detail.
• Comfortable working in a fast-paced, service-driven environment.
• Problem-solving mindset with the ability to anticipate needs and respond efficiently.
• Proficiency in general office software and customer service tools.
• Team-oriented attitude with strong organizational skills.

Responsibilities

• Act as the primary point of contact for customer inquiries, service requests, and follow-ups.
• Coordinate communication between clients and internal teams to ensure timely resolution of needs.
• Maintain accurate records of customer interactions, updates, and service outcomes.
• Assist in developing efficient customer support processes and identifying opportunities for improvement.
• Uphold the company’s standards of professionalism and service excellence in every interaction.
• Provide clear, concise, and courteous communication both verbally and in writing.
• Support administrative tasks related to customer accounts, documentation, and service coordination.

Benefits

• Competitive salary of $52,000 – $56,000 annually.
• Opportunities for professional development and long-term growth within Beloform.
• Supportive and collaborative work environment.
• Comprehensive training and development programs.
• Stability and upward mobility in a reputable and expanding organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed