Customer Service Liaison Radiology PRN
About The Position
Your Job: In this role, the Customer Service Liaison will be responsible for providing exceptional customer service to all internal and external customers. This person is someone who is motivated and able to handle a wide range of customer service inquiries, takes the initiative in resolving customer issues, and helps navigate our patients and visitors while in our facility. Supports the mission, vision, values and strategic goals of Methodist Health System. Methodist Richardson Medical Center is a 443-bed, full-service, acute care hospital that serves Richardson, Garland, Plano, and surrounding areas in Dallas and Collin counties. We are a Certified Comprehensive Stroke Center as well as the nation’s first hospital to receive The Joint Commission’s Gold Seal of Approval ® for Pancreatic/Hepatic/Biliary Cancer Certification. We also provide services at Methodist Richardson Medical Center – Campus for Continuing Care, which include a behavioral health and addiction recovery unit, inpatient rehabilitation, long-term acute care, and more. We strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups. Our reputation as an award-winning employer shows in the distinctions we’ve earned: Magnet®-designated hospital 150 Top Places to Work in Healthcare by Becker’s Hospital Review , 2023 Top 10 Military Friendly® Employer, Gold Designation, 2023 Top 10 Military Spouse Friendly® Employer, 2023 Level III Neonatal Intensive Care Unit Level III Trauma Center
Requirements
- High school Diploma or Equivalent required
Responsibilities
- Communicate effectively and professionally with patients, teammates, healthcare professionals, vendors, and visitors
- Assist with departmental locations, wayfinding, and handling a wide range of inquiries
- Assist with patient throughput
- Provided excellent customer service; cordially greets customers, anticipates needs, and willing to collaborate to provide the best patient experience possible
- Answers telephones, screens and routes calls to proper location
- Maintains a clean work environment
- Provides wheelchair assistance as needed when appropriate
- Ability to multi-task effectively
- High attention to detail
- Demonstrate computer literacy
- Effectively adheres to MHS policies, guidelines, and care commitments including confidentiality of all patient and business information
- Escalates issues to the proper person in a timely manner
- Maintain supplies and place order for additional supplies as needed
- Other duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
