Customer Service Lead RV, CA Job 171.26

Dunn-Edwards Paints•Palm Springs, CA

22h•Onsite

About The Position

The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and executing store operations during scheduled shifts. Responsibilities include modeling outstanding customer service and selling skills, allocating staff and resources to keep the sales floor stocked, organizing sales floor and stock areas, and building trusted partnerships with painting professionals. In the absence of the Store Manager and Assistant Store Manager, the CSL takes full responsibility for all store operations. Customer Service Leads interact with customers via phone and in-person to offer expert advice, process, and complete transactions. The CSL is also responsible for upholding Dunn-Edwards' store vision of fast and reliable service and continuously learns about the industry, products, and services through the Dunn-Edwards Learning Network and various job certification programs to better assist customers and build a foundation for potential advancement opportunities.

Requirements

Four years of High School with diploma or GED equivalent is required
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Read and write English for safety purposes
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute percentages and analyze report data and statistics
Ability to operate Point-of-Sale computer system and complete cash transactions accurately
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Valid driver’s license is required

Nice To Haves

Previous experience in a shift supervisory role is a plus
Bilingual is a plus

Responsibilities

Making a connection with customers, asking questions about their project, then giving options and advice on meeting those needs
Ensure delivery of product as needed meets both Dunn-Edwards’ and customers’ quality and service expectations
Conduct self in professional manner - always acting as a positive extension of the Dunn-Edwards brand
Efficiently take customer orders through various methods (email, phone, in-person) and process through point-of-sale
Adheres to and assists Store Management team with compliance to company safety and regulatory standards at all times
Utilize basic computer skills for various functions including opening and closing store procedures
Clean and maintain all areas of store and equipment as assigned
Assist with maintaining proper merchandise inventory levels
Must have the ability to communicate clearly both written and verbal
The ability to stock and merchandise products according to planogram
Meet expectations of core competencies related to the position: Accountability, Attention to Detail, Customer Focus, Decision Making, People Development
Must be capable of performing specifically assigned job duties at, or below, current classification including tinting paint
Additional duties as assigned
Must be able to legally drive company vehicle
Direct store associates during opening and/or closing shifts