Customer Service Intern - New Bedford
About The Position
The Massachusetts State Lottery Commission (“MSLC”) Summer Internship Program provides emerging leaders with the opportunity to build a foundational understanding of career pathways in public service through experiential learning opportunities. Interns will participate in weekly professional development workshops, mentoring opportunities, and conclude the program with a final presentation to showcase the insights they’ve developed over the summer. The MSLC is looking for Customer Service Interns to support the goals of the Operations and Customer Service Departments. The intern will provide high level customer service support to the agency’s internal and external customers. This internship is an excellent opportunity to build on customer service and sales skills while also developing knowledge of Lottery products and operations.
Requirements
- Must be customer-service oriented.
- Have a professional and pleasant telephone manner.
- Strong communications skills are required.
- Flexibility to adjust work scheduling as needed.
Nice To Haves
- Students in all majors will be considered.
Responsibilities
- Answer telephone inquiries from the general public and agents.
- Process customer claims for winning tickets of all games and generate prize checks by following MSLC Standard Claims Guidelines.
- Sell tickets for all Lottery games.
- Communicate with our agents and customers about our Lottery games and promotions.
- Conduct marketing activities in our regional lobby to promote and sell our Lottery games.
- Perform related duties as assigned by the Regional and Assistant Manager.
- Interns may be required to travel to work in any such location as the needs of the Lottery demand.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
