Customer Service Intern - Dorchester

Commonwealth of Massachusetts • Boston, MA

2d • Onsite

About The Position

The MSLC is looking for Customer Service Interns to support the goals of the Operations and Customer Service Departments. The intern will provide high level customer service support to the agency’s internal and external customers. This internship is an excellent opportunity to build on customer service and sales skills while also developing knowledge of Lottery products and operations.

Nice To Haves

• Students in all majors will be considered.
• Must be customer-service oriented.
• Have a professional and pleasant telephone manner.
• Strong communications skills are required.
• Flexibility to adjust work scheduling as needed.

Responsibilities

• Answer telephone inquiries from the general public and agents.
• Process customer claims for winning tickets of all games and generate prize checks by following MSLC Standard Claims Guidelines.
• Sell tickets for all Lottery games.
• Communicate with our agents and customers about our Lottery games and promotions.
• Conduct marketing activities in our regional lobby to promote and sell our Lottery games.
• Perform related duties as assigned by the Regional and Assistant Manager.
• Interns may be required to travel to work in any such location as the needs of the Lottery demand.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees