Customer Service Insurance Representative
About The Position
Have you ever considered creating a career path of becoming a licensed insurance representative? Good news! Foundever will invest in YOU- We cover your training, testing, and insurance licensing costs! As a Customer Service Insurance Representative at Foundever, your primary role will be to handle inbound calls regarding customer's insurance policies. You'll assist callers with inquiries about coverage, policy endorsements, certificated, binders, billing, or policy modifications. Expect to manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month. While awaiting your state license, new hires will focus solely on billing inquiries. This position requires you to be onsite. Must live within 50 miles of the Las Vegas Site: 420 E Pilot Rd, Las Vegas NV, 89119
Requirements
- Must be at least 18 years old to apply.
- High School Diploma or GED equivalent is required
- Must have open availability - flexibility is key!
- Ability to navigate system tools to search for answers & information
- Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion
- Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance
- Able to complete collegiate-level coursework to prepare for the state exam.
- Strong organizational skills
Nice To Haves
- 6 months to 1 year of relevant experience in the customer service industry - we're looking for someone ready to hit the ground running!
Responsibilities
- Handle inbound calls regarding customer's insurance policies
- Assist callers with inquiries about coverage, policy endorsements, certificated, binders, billing, or policy modifications
- Manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month
- While awaiting your state license, new hires will focus solely on billing inquiries.
Benefits
- $18-$20/hour
- Enjoy 100% paid professional training.
- Comprehensive benefits including medical, dental and vision
- Wellness Benefits including our Employee Assistance Program
- 401 (k) with company matching
- Paid Time Off
- Employee Discounts
- Career Growth, 93% of managers promoted within!
- Extra earnings through bonus programs and referrals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administrative and Support Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
