Insurance Customer Service Representative
About The Position
Answer inbound phone calls from customers, insurance companies or other departments. Process policies daily from Insurance New Loans Queue. Monitor and process requests in Titan Estimates queue to prepare insurance estimates and quote documents for other departments. Contact customers via phone for Welcome Calls. Assist insurance agents in the Sales Queue by calling customers. Process website quote requests for loan customers through website quote queue. Must have ability to communicate effectively both oral and written. Must have ability to multi-task in a fast paced work environment. Must have demonstrated ability to organize and manage time effectively. Prefer to have call center / phone experience or equal customer service experience from other industries. Minimum 2 year degree preferred but not required. Business Unit - 21st Mortgage 21st Mortgage Privacy Policy 21st Mortgage has been the largest employer of graduates from the University of Tennessee, Maryville College and East Tennessee State University, since 2006. We have had a consistent record of operating profitably since opening, including the challenging recession years from 2008 - 2011. In December 2003, Clayton Homes acquired 21st Mortgage. 21st Mortgage has become the nation’s largest manufactured home lender originating more than $1.3billion of loans for new and previously owned homes. The company owns and services more than 214,000 mortgages with a value exceeding $12 billion. Since its beginning, 21st Mortgage has been a market leader in providing innovative loan programs for affordable housing. It offers a variety of finance programs for homebuyers interested in purchasing a manufactured home. We encourage professional growth from entry level to more experienced positions. We're actively recruiting individuals who are dependable, positive, and eager to learn. As a member of our team, we will equip you for success, while providing excellent benefits. 21st Mortgage is committed to a diverse and inclusive workplace. 21st Mortgage is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Prospect Introduce Yourself
Requirements
- Must have ability to communicate effectively both oral and written.
- Must have ability to multi-task in a fast paced work environment.
- Must have demonstrated ability to organize and manage time effectively.
Nice To Haves
- Prefer to have call center / phone experience or equal customer service experience from other industries.
- Minimum 2 year degree preferred but not required.
Responsibilities
- Answer inbound phone calls from customers, insurance companies or other departments.
- Process policies daily from Insurance New Loans Queue.
- Monitor and process requests in Titan Estimates queue to prepare insurance estimates and quote documents for other departments.
- Contact customers via phone for Welcome Calls.
- Assist insurance agents in the Sales Queue by calling customers.
- Process website quote requests for loan customers through website quote queue.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
