Remote Customer Service / Insurance Agent

The Gainey Agency • Raleigh, NC

23h • Remote

About The Position

The Gainey Agency is a fast-growing, client-focused insurance agency offering flexible, remote opportunities nationwide. We specialize in life insurance and financial protection products while empowering our agents to succeed through training, mentorship, and access to top-tier resources. We’re hiring Customer Service / Insurance Agents to join our fully remote team. This position focuses on building relationships with clients, presenting tailored life insurance solutions, and providing policy support. If you have strong communication skills, a passion for helping others, and the motivation to work independently, we want to hear from you!

Requirements

• Must be 18+ and authorized to work in the U.S.
• Must pass a background check
• Active life insurance license preferred (or willing to obtain – we provide guidance!)
• Strong verbal and written communication skills
• Self-motivated and comfortable working in a remote, performance-driven environment
• Tech-savvy with basic proficiency in CRM tools, video conferencing, and digital communication

Nice To Haves

• Previous experience in sales, insurance, or customer service
• Familiarity with CRM systems and remote outreach tools

Responsibilities

• Conduct inbound and outbound calls to assess client needs and recommend insurance products
• Educate clients on policy options, underwriting, and benefits
• Assist with basic policy servicing, such as endorsements, claims support, and beneficiary changes
• Maintain accurate digital records using CRM tools
• Follow up with clients regularly to ensure satisfaction and retention
• Collaborate with teammates and participate in ongoing training sessions
• Meet or exceed individual and team performance goals

Benefits

• Competitive commission structure with bonus opportunities
• Work-from-home flexibility with a schedule that supports work-life balance
• Access to TCPA-compliant leads through our internal marketing (available for purchase)
• Training, mentorship, and a clearly defined career path
• Supportive team culture built on integrity, transparency, and collaboration

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed