Customer Service/Inside Sales

Certified Power•Perrysburg, OH

80d

About The Position

For over 50 years Certified Power has worked to move the fluid power industry forward with system integrations, solutions and support. We are a premier value-added hydraulics and electronic controls supplier, specializing in the design, integration, and assembly of fluid power systems. With an experienced team of technical experts to support our customers with advanced application engineering, distribution, inventory management, and service and repair capabilities to maximize machine uptime and increase productivity. Certified Power conducts business with integrity and strives to exceed customer expectations, while providing value and innovation in our products and services throughout our six Midwest locations. POSITION SUMMARY: Representatives interact with the Company’s customers to provide information about the organization’s products and services, and respond to customer inquiries.

Requirements

High school diploma or GED
Must be 18 years of age or older
Minimum 5 years of application support
Hydraulic product application preferred
Fluid Power certification preferred
Must be able to effectively communicate in both verbal and written formats
Highly organized with good follow through.
Proficient in the use of office equipment including copier, scanner and fax
Works independently and is able to prioritize workload appropriately

Responsibilities

Regularly reviews open order and sales reports
Process customer orders in a timely manner by entering sales orders, work orders and purchase orders
Provide quotes as requested by customers
Maintain or create work orders, internal work order processes and closure.
Ability and knowledge of order processing, invoicing processes and credit memo.
Assist customers in resolving order status and logistical questions and problems.
Answer application questions on product lines that we carry, assist with complex problems or system design issues
Ability to fully apply and design non-engineered hydraulic systems utilizing supplier databases as required
Maintain in-depth knowledge of product lines sold by CPI and general knowledge about competing product lines including new product lines
Enter new customer information and maintain current customer information in computer database (Prelude)
Issue RGA’s for customer returns
Work with vendors to acquire pricing and technical information as needed and expedite customer orders
Select components, load part numbers, integrate systems and order components for hydraulic systems.
File customer purchase orders and other correspondence to maintain appropriate records
Working knowledge of supplier portals and application of product applications.
Develop Positive working relationships with regular customers on the phone, in person and in joint calls with outside sales personnel