Customer Service

Cat-i Glass•South Elgin, IL

1d•$19 - $24•Onsite

About The Position

The Customer Service/Inside Sales Representative is responsible for engaging with customers on behalf of the company. This position will answer phone calls and/or emails from customers. Enter Sales Orders, work with production, and the shipping departments to meet customer expectations while creating a positive customer experience.

Requirements

Excellent written and verbal communication skills
Self-motivated, with high energy and an engaging level of enthusiasm.
Ability to work individually and as part of a team
Strong attention to detail
High school or equivalent preferred
3+ years Customer service/Inside sales experience in a manufacturing company
Proficient in Microsoft Office required

Nice To Haves

Experience with Sage/Peach Tree and Act! Is a plus.

Responsibilities

Process all customer orders and requirements in a timely manner
Ability to multi-task, prioritize, manage time efficiently and adapt to an ever-changing work day
Manage a high volume of emails and effectively monitor and respond in a timely manner
Input orders accurate, valid and complete information
Build sustainable relationships with customers through trust and interactive communication
Identify and assess customer needs by analyzing past data and achieving a high level of customer satisfaction
Make sales suggestions to existing customer
Resolve complaints and documents appropriately within the established time frames
Track customer trends and suggest blanket orders where appropriate to give customers price breaks / volume incentives
Operate standard office equipment on a regular basis, including but not limited to; fax machine, copy machine, scanning, computer and phone.
Must be able to report to work as scheduled and on time
Professional attitude and appearance
Other duties as assigned.
Checking with customer to see on moving over stock that is in inventory
Slow Business – checking in with customer to see if they have any current or future needs.
Blanket Orders – checking in with customer to see if they would like to put in a blanket order to make sure material is on hand and to lock in pricing.
Assist with Accounts receivables 30, 60 and 90 day.