Customer Service Drums Lead Coordinator

World Oil•Compton, CA

About The Position

The Customer Service Drums Lead Coordinator is responsible for coordinating the acceptance of drums to ensure accurate for incoming loads. The position ensures that customers are highly satisfied with the service provided at the facility and ensures that facility permit requirements are met and remain compliant on a daily basis.

Responsibilities

Provide exceptional customer service by responding to inquiries, resolving issues, and addressing customer concerns related to drums and drum accessories via phone and email.
Completes waste acceptance by truck in the plant, profile & analysis approval, advance sample profiling, review manifests/safety data sheets’ descriptions within permit criteria, waste codes, etc.
Manages and oversees the order fulfillment process, including order entry, tracking, and delivery.
Collaborates with other departments, such as logistics and inventory, to ensure timely and accurate order processing.
Investigates and resolves customer complaints, issues, or escalations related to drums and drum accessories.
Manages all acceptability approvals and rejections.
Assists customer on re-manifesting rejected drums to an alternate Treatment, Storage, and Disposal Facility.
Works with accounting, researches any and all customer billing complaints, and generates credits as needed.
Approves profiles & manifest entry when needed, responsible for scheduling incoming drum loads and shipping drums loads, and assisting department manager with miscellaneous duties.
Ensures that facility permit requirements are met and remain compliant on a daily basis.
Researches for manifest copies, invoice problems and electronically sends out brochures, pricing information, etc.
Works on-call 24 hours/day, 7 days/week on a rotating 1st-on-call with other representatives schedule as needed.
Performs other related duties as assigned.