Customer Service Dispatcher

Simon Roofing•Youngstown, OH

7h•Remote

About The Position

Customer Service Dispatcher Simon Roofing is a roofing industry leader with over 123 years in business with 68 locations throughout the USA. We specialize in roofing service, restorations, and replacements. We are looking for employees with great work ethic and drive to join our organization at all levels. At Simon Roofing we offer an established career path that will enable you to advance in compensation, responsibility, status, and authority to the degree that your abilities and desire allow. Who you are: Simon Roofing, a leader in the Commercial Roofing Industry, is currently seeking a Customer Service professional to join our growing dispatch team. The successful candidate will possess strong organizational and problem-solving skills, have great attention to detail, and the ability to effectively prioritize and multi-task. What you'll do: Receive incoming calls and emails from Internal and External Customers Generate Work orders that communicate information and requirements per the customer's specifications. Dispatch service calls (work orders) to the appropriate service technician/branch in a timely fashion Communicate roofing estimates to customers to obtain approval for service work. Provide support to service technicians for all service branches. Complete special projects as assigned by management. Assist other departments in downtime through cross-training.

Requirements

High School Diploma or Equivalent required- Some College Preferred
Ability to work afternoon shift, 11AM – 8PM, and Rotating Weekends.
Ability to be part of an after-hours, on-call rotation (additional compensation).
Ability to temporarily work from home effectively; high-speed internet, designated work area free from distraction (we will provide all the IT equipment necessary to do the job).
Ability to self-motivate, stay focused and work independently.
Knowledge in Microsoft Office (Excel, Word, and Outlook) and database software.
Customer Service Oriented.
Team-oriented, energetic, enthusiastic, self-motivated and a good work ethic.
Good verbal and written communication skills.
Must pass a pre-employment drug test and background screening.
Authorized to work in the US.

Responsibilities

Receive incoming calls and emails from Internal and External Customers
Generate Work orders that communicate information and requirements per the customer's specifications.
Dispatch service calls (work orders) to the appropriate service technician/branch in a timely fashion
Communicate roofing estimates to customers to obtain approval for service work.
Provide support to service technicians for all service branches.
Complete special projects as assigned by management.
Assist other departments in downtime through cross-training.