Customer Service Device Repair Technician

Foothills Batteries dba Batteries PlusGreenville, SC
6d

About The Position

Do you have a technical aptitude that you would like to bring into a professional setting? Do you have the communication skills to teach others? Do you have sales skill to engage customers? If you do, Batteries Plus Bulbs has a NEW & UNIQUE device repair technician opportunity for you! Batteries Plus Bulbs is looking for a person that is able to repair cell phones, tablets, light fixtures, and other devices as needed.

Requirements

  • Minimum H.S. diploma/equivalent plus 3-6+ months of previous customer service and device repair experience.
  • In lieu of device repair experience, minimum associates degree in electronics, or other technical degree
  • Demonstrated technical aptitude. Able to quickly pick up on new processes and technologies without a lot of guidance
  • Demonstrated attention to detail and ability to effectively manage and track multiple commitments; effectively prioritize, follow up, and meet deadlines.
  • Excellent communication and customer service skills, both oral and written.
  • Strong customer service focus. Ability to inform, teach, and train
  • Working conditions are typical for a warehouse environment, with some tasks (i.e., live store support) being done in a traditional office setting
  • This position requires the employee to regularly use hands to handle or touch electronic products
  • The position also requires the employee to regularly use a computer and other office equipment
  • This position requires lifting 10-20 lbs on a regular and frequent basis, 50 lbs on an occasional basis, and more than 50 lbs on an infrequent basis.
  • Steel toed shoes or boots are required on the job.
  • All job offers are contingent upon successful completion of a drug screen and background check.
  • This is a Customer Service and Device Repair Technician selling position. You need to be comfortable engaging in the selling process.

Responsibilities

  • Engage with Customers in logging device repair input
  • Perform initial assessment to determine repair feasibility & estimate.
  • Repair cell phones, tablets, light fixtures and other devices as needed
  • Receive, pack and ship these devices
  • Install batteries, perform tests and tech work
  • Able to rebuild cordless drill batteries and other battery packs as needed
  • Maintain proper inventory
  • Participate in formal training of store associates to include tearing down devices, taking photos, assisting with video training production.
  • Provide live camera-based remote support (i.e., Skype) for in-store device repairs
  • Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)
  • Live a "Customer First" mentality
  • Perform Customer Service / Sales duties.
  • Greet customers promptly, determine needs and answer questions.
  • Suggest needed sales add-on items, participate in retail & commercial sales activities to achieve goals.
  • Ask questions to identify potential commercial customers.
  • Operate computer/cash register to initiate and complete sales transactions.
  • Answer phones, assist callers, and ensure messages are relayed in a timely, accurate manner.
  • Develop and maintain current knowledge of product and service offerings
  • Engage as a "can-do" team member. Proactively follow through on commitments and/or tasks needing to be performed.
  • Assist in all store operations responsibilities as assigned by Store Manager.
  • Rotate and stock inventory.
  • Load, unload, and deliver product to customers or via third party delivery companies
  • Organize daily recovery of displays to achieve full store appearance.
  • Maintain retail shelf label pricing.
  • Build displays; setting up & taking down shelves and fixtures.
  • Prepare store for daily opening and closing including counting and reconciling register drawers
  • Maintain physical facility safety and appearance including sweeping, mopping, and vacuuming floors.
  • Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service