Customer Service Department Manager - Bilingual

Uline • Irving, TX

4d • $85,000 - $100,000 • Onsite

About The Position

Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Bilingual Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Requirements

• Bachelor’s degree.
• Bilingual (English / Spanish) - fluent in both verbal and written forms.
• 3+ years of customer service management experience.
• Demonstrated ability to effectively coach and develop a high-performing team.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Best-in-class, clean, modern air-conditioned facilities.
• First-class fitness center and beautifully maintained walking paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees