Bilingual Customer Service Manager

Green Clean Commercial•St Charles, MO

11d•$50,000 - $55,000

About The Position

Join our team and BE AWESOME TODAY! Green Clean Commercial is looking for a Bilingual Customer Service Manager [ENG/ESP] to join our exciting team. THIS IS NOT A SALES POSITION. THIS IS AN OPERATIONS POSITION. MUST HAVE EXPERIENCE MANAGING "BUSINESS TO BUSINESS" OPERATIONS We are Green Clean Commercial, a national janitorial service provider committed to service excellence and giving peace-of-mind to our customers. We are a rapidly growing company making an impact on both the world and our team. Recent accolades and recognition includes recipient of the 2016 ' Employer of the Year Award' in Sustainability, 'Best of' in the small business category in Chesterfield and most recently in St. Charles. Great Culture, Great Team, Great Pay!

Requirements

Must be able to represent and communicate clearly both via written and verbal skills in English & Spanish
Must be able to maximize productivity and organizational skills
Must be able to use current technology trends and social media
An outgoing person with strong (bi-lingual) communication skills who is highly organized and experienced in Account Coordination or Management.
This candidate must also offer the ability to nurture and manage customer accounts to ensure account retention and client satisfaction.
This candidate must also be a creative thinker in unpredictable situations and be a to problem solve as well as have a good ability to develop strong relationships.
Must also be driven and experienced in being collaborative with different people in unpredictable situations.
All candidates must have a clean background screening and be able to pass drug-screening
Customer Service or account related experience preferred

Responsibilities

Client Support Management
Management of assigned book of customer accounts
Duties include general clerical, data entry, problem solving and other account management, including creating proposals and bids through company software
Project a professional company image through in-person, video and phone interaction
In-person interaction with our customers & employees
Maintain Files and Records
Maintain & Manage Company Vendor and Staff Work Schedules
Coordinate and Host Video and Audio Conference Meetings
Perform and Coordinate Interviews
Meet & Greet Clients and Employees via Software
Create new proposals and bids through company Software
Coordinate and Maintain supplies ordering
Manage Employee Time Records
Create, Maintain and Modify Documents Using Microsoft Office, Word and Excel
Perform General Clerical Duties, to Include, but not limited to, Photocopying, Faxing, Filing
Maintain Hard Copy and Electronic Filing System
Communicate and Analyze Work Performance to Customers