Customer Service/ CSI Representative

Napleton Corporate BDC • West Palm Beach, FL

74d • $3,000 - $4,000 • Onsite

About The Position

The Ed Napleton Automotive Group is looking for our next Customer Service/CSI Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's West Palm Beach location, the Customer Service/CSI Representative is responsible for assisting the company to obtain guest feedback on manufacturer surveys and to follow up to help address and resolve opportunities and grow top tier results and service experiences. Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today! The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity. What We Offer: Competitive compensation plans- opportunity to earn $3,000-$4,000 per month! Monday-Friday 8:30am -5:00pm Family Owned and Operated – 90+ years in business! Medical, Dental, and Vision Insurance 401K and additional benefits Paid Vacation and Sick time Paid Training Discounts on products, services, and vehicles Growth opportunity and career path to Service Advisor, Service Manager, Regional Fixed Operations

Requirements

• High school diploma or equivalent
• 2+ years of Automotive Dealership experience
• Excellent oral communication skills.
• Ability to communicate customers' interests needs and requests to management and sales personnel.
• 18+ years of age or older to comply with the company driving policy

Nice To Haves

• CDK experience preferred

Responsibilities

• Download and create reports from manufacturer surveys
• Reviews Survey feedback with Manager
• Follow up with guest on incomplete surveys to build survey response
• Follow up with guest in partnership with leadership to address and resolve any concerns

Benefits

• Competitive compensation plans- opportunity to earn $3,000-$4,000 per month!
• Monday-Friday 8:30am -5:00pm
• Family Owned and Operated – 90+ years in business!
• Medical, Dental, and Vision Insurance
• 401K and additional benefits
• Paid Vacation and Sick time
• Paid Training
• Discounts on products, services, and vehicles
• Growth opportunity and career path to Service Advisor, Service Manager, Regional Fixed Operations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED