Customer Service/Counter Representative
About The Position
We’re looking for bold, entrepreneurial talent ready to help build something extraordinary — and reshape the future of building products distribution. QXO is a publicly traded company founded by Brad Jacobs with the goal of building the market-leading company in the building products distribution industry. On April 30, 2025, QXO completed its first acquisition: Beacon Building Products, a leading distributor in the sector. We are building a customer-focused, tech-enabled, and innovation-driven business that will scale rapidly through accretive M&A, organic growth, and greenfield expansion. Our strategy is rooted in delivering exceptional customer experiences, improving operational efficiency, and leveraging data, digital tools, and AI to modernize a historically under-digitized industry.
Requirements
- Previous front-line customer service
- Strong Written and Verbal communication skills
- Computer proficient
- Ability to effectively communicate and follow-up with customers, vendors, team members, and management
- Eagerness and ability to learn and retain vast amounts of product information
Nice To Haves
- Industry experience with construction or building materials a plus
- Spanish bilingual proficiency a plus
Responsibilities
- Receive and process requests for price quotes, orders, returns, cancellations, product information and availability, billing inquiries, and corrections
- Plan and implement telemarketing and prospecting objectives
- Coordinate delivery and pick up of orders with operations teams
- Provide support to Outside Sales team
- Adhere to pricing guidelines and policies of customer financial services
Benefits
- 401(k) with employer match
- Medical, dental, and vision insurance
- PTO, company holidays, and parental leave
- Paid training and certifications
- Legal assistance and identity protection
- Pet insurance
- Employee assistance program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
