Customer Service Coordinator

Leisure Pools USA Trading•Knoxville, TN

35d•Onsite

About The Position

As a Customer Service Coordinator, you’ll manage customer orders, coordinate logistics, and serve as a vital link between dealers, customers, and internal teams. You’ll leverage your organizational skills and customer-first mindset to drive efficiency, support production timelines, and enhance overall customer experience.

Requirements

2+ years of experience in customer service, logistics coordination, or administrative roles.
Proven track record of building and maintaining customer or dealer relationships.
Experience thriving in a fast-paced, deadline-driven environment.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) at an intermediate level or higher.
Exceptional organizational and multitasking skills, with a knack for managing competing priorities.
Strong communication and relationship-building abilities, with a customer-first approach.
Problem-solving mindset, with experience optimizing workflows or processes.
Logistics or scheduling experience, ideally in a manufacturing, retail, or service-based setting.
Adaptability to learn new systems and processes, with a willingness to cross-train.
Flexibility to support after-hours customer needs when necessary.

Nice To Haves

Familiarity with CRM software (e.g., Salesforce) and/or ERP systems (e.g., SAP, Microsoft Business Central) is a strong plus.

Responsibilities

Process and track customer orders, coordinating delivery schedules with production and logistics teams.
Serve as the primary liaison for dealers and customers, fostering strong relationships and resolving inquiries promptly.
Collaborate with Accounts Receivable to confirm payments and ensure smooth order fulfillment.
Manage inventory allocation for consignment or stock customers, integrating units into production schedules.
Deliver timely updates on order status, scheduling, and product details with professionalism and accuracy.
Identify and implement process improvements to streamline operations and elevate customer satisfaction.