Customer Service Coordinator

K&N Appliance Gallery • Houston, TX

8d

About The Position

K&N Appliance Gallery is seeking a detail-oriented and customer-focused Customer Service Coordinator to join our team. This role serves as a vital link between our customers and operations, ensuring smooth communication and exceptional service throughout the customer journey. The ideal candidate will be organized, professional, and committed to resolving customer needs efficiently.

Requirements

• Strong communication skills with a professional phone manner
• Excellent organizational abilities and attention to detail
• Ability to manage multiple tasks and priorities simultaneously
• Problem-solving mindset with a commitment to customer satisfaction
• Proficiency with computer systems and scheduling software

Nice To Haves

• Previous customer service experience preferred

Responsibilities

• Conduct confirmation calls to verify order details, delivery dates, and customer availability
• Perform follow-up customer service calls to ensure satisfaction and address any concerns
• Serve as the dedicated phone line for all returns and service inquiries
• Assist in schedule and coordination of appliance installations with customers and Installation Manager
• Assist in the management of appointment calendars to optimize efficiency and customer convenience
• Communicate any scheduling changes or updates to relevant parties
• Assist in Process Return Merchandise Authorizations (RMAs) in accordance with company policies
• Handle service call requests, documenting issues and coordinating with service technicians
• Assist Returns and Service Processor with tracking and follow up on open service requests and returns to ensure timely resolution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed