Customer Service Coordinator

Jillamy Packaging & Warehouse•Falls Township, PA

11h

About The Position

Are you ready to be the backbone of a fast-moving logistics operation? Do you thrive in high-energy environments where your attention to detail, customer focus, and communication skills truly make a difference? At Jillamy Packaging and Warehousing., we’re looking for a Shipping and Receiving Associate to join our team and take on a critical role in ensuring smooth day-to-day operations. You’ll be the friendly face (and voice!) our customers rely on, while managing logistics details that keep things running seamlessly.

Requirements

Minimum 1 year of experience in a warehouse, contract packaging, or customer service role.
High School Diploma or equivalent required.
Ability to lift up to 50 pounds (with equipment or assistance).
Excellent communication, organization, and problem-solving skills.
Comfortable multitasking in a high-volume, deadline-driven setting.
Experience with Microsoft Office and logistics-related technology.
A calm, professional demeanor—even under pressure.
A commitment to punctuality, safety, and team collaboration.
Authorization to work in the U.S.

Responsibilities

Be the key liaison between our customers, carriers, and internal teams—scheduling trucks, confirming shipments, and solving any issues that pop up.
Enter and tender loads, follow through on problem resolution, and support both current and potential customers.
Create and manage essential shipping documents like Pick Tickets and Bills of Lading (BOLs).
Pull inventory from our 3PL partners and keep our systems updated with timely, accurate data.
Monitor inventory levels and flag any discrepancies.
Deliver regular and ad hoc reporting with precision.
Follow and enforce Standard Operating Procedures (SOPs) and compliance standards.
Maintain well-organized, up-to-date documentation and digital records.
Support safety, operational excellence, and continuous quality checks.