Customer Service Coordinator

Bridgestone Americas

1d • Onsite

About The Position

Firestone Airide specializes in air spring manufacturing and technology, with over 80 years of research and development dedicated to advanced air springs for the global market. They engineer air springs and related products for commercial trucks, trailers, cars, SUVs, light trucks, minivans, motor homes, buses, agricultural equipment, rail, and industrial applications. Bridgestone Americas, Inc., the U.S. subsidiary of Bridgestone Corporation (the world’s largest tire and rubber company), develops, manufactures, and markets a wide range of Bridgestone, Firestone, and associate brand tires for various customers, including consumers, automotive and commercial vehicle original equipment manufacturers, and those in the agricultural, forestry, and mining industries. The companies also conduct retreading operations across the Western Hemisphere and produce air springs, roofing materials, and industrial fibers and textiles. The Bridgestone Americas family of companies also operates the world’s largest chain of automotive tire and service centers. Guided by its global corporate social responsibility (CSR) commitment, "Our Way to Serve," Bridgestone embraces its responsibility as a global leader by striving to improve the way people move, live, work, and play. The Customer Service role involves providing post-sale technical and/or non-technical customer service and support to business and/or end-consumer customers across multiple sub-families. This includes remote customer service via phone, online chat, or text, typically in a call center setting for a high volume of low complexity inquiries. It also encompasses Distribution Center Customer Service, where the incumbent acts as a liaison between customers, production, and distribution departments regarding specific customer orders, and provides technical and non-technical customer support in a walk-in service facility. Incumbents in this specialization are not compensated based on the achievement of sales targets. Candidates must already be located in or around the Nashville, TN area.

Requirements

• Typically requires a minimum of 1-2 years of related experience
• Candidates must already be located in or around the Nashville, TN area

Nice To Haves

• SAP experience preferred

Responsibilities

• Requires basic knowledge of job processes and tools obtained through work experience
• Works with Manager and collaborates with other specialization teammates
• Directly impacts success of specialization's short-term goals
• Solves problems while able to anticipate additional needs/requests
• Communicates information that requires some explanation or interpretation
• Grows knowledge and skills developed through training and work experience
• Other duties as assigned

Benefits

• A supportive and engaging onboarding experience to ensure a smooth transition into our team
• The opportunity to develop and grow, through training and regular mentorship
• Corporate Social Responsibility activities
• A truly global, dynamic and challenging work environment
• Agility and work/life effectiveness and your long-term well-being
• A diverse and inclusive team
• Competitive compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees