Integrated Power Services Careers - Customer Service Coordinator

Integrated Power Services•Riverview, FL

50d

About The Position

IPS is seeking dedicated Office and Administrative staff to be the backbone of our innovative team. At IPS, we know that great ideas and groundbreaking projects rely on exceptional support behind the scenes. Your professional growth and development are our priority, so your opportunities here are unlimited. We care for our team members, offering a comprehensive benefits package, work-life balance, and job stability. If you thrive in a fast-paced environment where you will be recognized and appreciated, you would be a great fit at IPS. Support service operations with dispatching, billing, invoicing, data entry, incoming service calls, and tracking parts for our standby generator division. At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations. When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Requirements

Related experience in an industrial environment preferred
Intermediate to advanced experience working with Microsoft Office
Good verbal and written communication skills
Bilingual - English, Spanish preferred
Able to work in a fast-paced, service-oriented environment
Requires excellent interpersonal and customer service skills

Responsibilities

take incoming service calls from residential, commercial, and industrial customers then process, record, and coordinate service call appointments with technicians and customers, and follow up on customers' inquiries
assist with evaluating all parts required on service orders, track and reconcile parts orders
Track, review, invoice, and bill service orders as needed
enter write-ups and time sheets from technicians, document all correspondence in CRM