Director, Customer Service & Integrated Logistics

Kate Farms • Goleta, CA

10d • $150,000 - $171,000 • Hybrid

About The Position

This position will lead all customer service and logistics efforts, from procurement of logistics and warehouse services to delivery of products, while ensuring seamless coordination, timely and accurate order fulfillment, transparent communication about order status, and efficient resolution of customer issues, all aimed at maximizing customer satisfaction. The Director of CS&IL will have exceptional negotiating skills and be a supply chain and logistics expert who specializes in leading high-performing, cost-effective networks.

Requirements

• Bachelor’s degree in Supply Chain, Business Management, or equivalent.
• 10 years of experience in Logistics and Supply Chain management.
• Able to work cohesively with multiple departments and teams
• Strong computer skills, including advanced capability in Microsoft Excel and other data manipulation tools.
• Advanced analytical, problem solving, and decision making abilities.
• Able to work independently with a high level of accuracy.
• Consumer products experience.
• Experience with multiple ERP systems.
• Dedicated to building high-performing teams while also supporting employees’ career growth in individual ways.
• Invites and uses the opinions and perspectives of others.
• Strong commitment to company mission and values.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Respectfully shares and accepts feedback willingly from all levels of the organization.

Responsibilities

• Leads the development and implementation of all customer service and logistic strategies in support of Company objectives.
• Leads and drives customer service metrics for on-time and complete deliveries, transit time reduction, and minimization of OS&D claims.
• Leads continuous improvement identification and execution for department, and develops and maintains metrics for inventory, working capital, and variances to spend targets.
• Maintains and optimizes total delivered cost models inclusive of inbound freight, warehousing, transfer freight, and freight to customers.
• Participate in the Business Continuity Plan and Recall/Withdraw team.
• Comply with all Plant, State, and Federal OSHA, EPA, FDA, HACCP, and SQF regulations.
• Comply with GMP’s in the co-manufacturing plants and distribution centers.
• Supports diverse hiring and related initiatives to meet company goals.

Benefits

• For full-time salaried or hourly workers, our total rewards package also include the option to enroll in a company-matched 401k plan, as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents.
• Employees will also receive a generous PTO benefit with a starting accrual of 15 days per year (prorated upon hire and increased by tenure), two weeks of paid “Refresh” leave, 80 hours of paid sick leave annually, and 11 paid holidays throughout the calendar year.
• Kate Farms offers a range of other benefits offered with an emphasis on employee well-being such as paid disability leave, paid parental / pregnancy leave, Flexible Spending Accounts (FSA), tuition reimbursement, an Employee Assistance Program, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 101-250 employees