Customer Service Coordinator

Ventura Foods • Fort Worth, TX

21h • Hybrid

About The Position

The Customer Service Coordinator oversees a portfolio of assigned customers for the execution of all Order Management activities. Serves as the Customer Advocate and lead point of contact and responsible for delivering an exceptional customer experience. CSC's will liaise with cross-functional internal VF Teams to improve the entire customer experience.

Requirements

• Undergraduate degree preferred; 2+ years experience in Logistics/Customer Service.
• Demonstrated ability to work in a fast-paced environment with the aptitude to plan and prioritize own workload.
• Experience delivering customer focused solutions.
• Demonstrable ability to communicate and share timely and accurate information to customers and cross-functional teams.
• Proven ability to multi-task and problem solve.
• Sharp attention to detail.

Nice To Haves

• Preferred knowledge of AS400/JDE software/MS Office.

Responsibilities

• Executes all Daily Order Management Activity as required per Customer which support the business segment's guidelines and cadence.
• Activities include Order Entry, Order Fulfillment, Order Management Communication, Invoicing as well as Pre and Post Delivery Resolution.
• Promptly resolve customer questions/inquiries by thoroughly researching issues, identifying root causes and offering solutions.
• Develop and deliver timely customer solutions to a variety of issues with moderate complexity while working within existing company policies, procedures and programs.
• Collaborate with key stakeholders and business partners (such as Sales, Supply Planning, Transportation, QA, Distribution, etc.) as the trusted advisor to support processes and alignment which meet both business and customer needs.
• Impact and drive key departmental metrics that reflect defined Customer Service Operational KPI's (Perfect Order, OTIF, Complaint OE, RPA's, etc.).
• Customer Service Coordinator owns case intake, coordination, timely communication, and resolution of customer complaints and service escalations, ensuring compliance with case guidelines and accurate credit processing.
• Customer enactment of all strategic projects implemented by CS Management which drive efficiency and improved customer communication for all CS Activities.

Benefits

• Medical, Prescription, Dental, & Vision – coverage beginning on your 1st day for eligible employees
• Profit Sharing and 401(k) matching (after eligible criteria is met)
• Paid Vacation, Sick Time, and Holidays
• Employee Appreciation Events and Employee Assistance Programs
• Annual bonus (based on the incentive program terms and conditions)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees