Customer Service Coordinator

Crown Linen Service Inc • Brockton, MA

5d

About The Position

Are you someone who loves keeping things organized and running smoothly? As a Customer Service Coordinator at Crown, you'll be the go-to person who keeps our Brockton service team on track. You'll work closely with our route drivers, managers, and customers to make sure everything from daily check-ins to service requests runs without a hitch.
Crown Linen Service, Inc. has been a family-owned business since 1914. We're proud to be a trusted provider of uniform and linen services throughout New England. At Crown, we believe in building long-lasting relationships through personal service, teamwork, and care.
✔ Monday-Friday schedule ✔ Weekly competitive pay + full benefits (401k, PTO & more!) ✔ Career growth opportunities in a stable, growing company

Requirements

• The ideal candidate will have excellent customer service and professional communication (written and verbal) skills and be able to work with deadlines, multitask and prioritize.
• Excellent Microsoft Office and computer skills are a key to success in this position.
• We are also looking for strong interpersonal and team working skills.
• Being highly organized and able to gather and analyze information skillfully is required.
• High school diploma required, some college preferred or an equivalent combination of education and experience
• Candidate must have at least 3+ years of customer service experience
• Candidate must have at least 2+ years of administrative experience

Responsibilities

• Support your team with helpful insights and updates to keep things running smoothly
• Be the daily point of contact for questions, check-ins, and customer updates
• Help monitor and improve service using our Customer Relationship Management system
• Manage incoming service calls, requests, and phone logs with care
• Assist with customer concerns, special requests, or escalations
• Review and approve invoices or service stops based on payment status
• Help train new hires and keep their paperwork in order
• Join daily route check-ins and help audit routes as needed

Benefits

• 401k
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees