Customer Service Coordinator

CSafe Global•Monroe, OH

7d•Onsite

About The Position

We are seeking a detail-oriented and proactive Customer Service Coordinator to join our team. In this role, you will oversee the full return lifecycle of leased reusable parcel products, ensuring timely coordination and clear communication with customers. By managing processes efficiently and following through on operational tasks, you will play a vital part in protecting company assets and optimizing return performance. This role reports to the Service Delivery Manager. CSafe offers the most comprehensive temperature-management packaging solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive life enhancing products. With a “patient-centered” focus, deep industry expertise and commitment to innovation, CSafe continues to deliver industry-leading solutions across multiple business segments. Our team operates with curiosity, humility, accountability and entrepreneurial spirit to deliver on our vision and mission.

Requirements

University Degree
2+ years of customer service, logistics, or supply chain experience preferably in a leasing/technical company
Strong written and verbal communication skills.
Ability to manage multiple accounts and deadlines simultaneously.
Ability to maintain a professional demeanor and excellent working relationships with internal and external customers in a fast-paced environment.
Strong team player.
Strong interpersonal skills.
Detail-oriented with strong organizational skills.
Proficiency in Microsoft Office and CRM/ERP systems.
Ability to work cross-functionally in a fast-paced environment.

Responsibilities

Coordinate and manage return requests for reusable parcel products from customers
Monitor return timelines to ensure compliance with lease agreements
Track product status through to confirmed receipt at designated facilities
Maintain accurate records of product movements and return confirmations
Ensure internal systems are updated with return status and tracking information
Provide proactive updates on return status and issue resolution
Conduct timely follow-up on all pending returns
Serve as the primary point of contact for customers regarding return logistics
Clearly communicate return instructions, documentation requirements, and timelines
Conduct follow-up calls and email outreach to ensure timely execution
Partner with internal operations and transportation teams to schedule returns
Confirm carrier arrangements and ensure documentation accuracy
Oversee completion of return documentation in a timely and accurate manner
Identify and escalate delays, discrepancies, or operational risks
Support resolution of damages, missing assets, or compliance issues
Escalate high-risk accounts or overdue returns as appropriate
Support billing adjustments and lease closure processes as required
Coordinate with Finance on lease closure and reconciliation matters
Work closely with Sales to support customer relationship continuity
Maintain accurate tracking and documentation of all returns
Work in the office three to four days per week.