Customer Service Coordinator | Monday to Friday 8am to 4:30pm

Saddle Creek Logistics Services • Winter Haven, FL

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About The Position

The Customer Service Coordinator is responsible for providing customers with high-quality, professional customer service and acts as an extension of the customer within Saddle Creek Corporation. The CSC coordinates between customer operations and transportation. They perform customer service functions with a special emphasis on communication, problem solving, inventory control, shipping and receiving, and interpersonal skills.

Requirements

• Must be eighteen (18) years of age or older.
• Must be able to work in a warehouse environment which may be noisy, busy, and may be non-temperature controlled, meaning the indoor temperature fluctuates throughout the seasons.
• High school diploma or equivalent.
• Must be able to pass a pre-employment drug screening and background check.
• Minimum of six months’ experience in a customer service role.

Nice To Haves

• Associate’s (AA) degree.
• Experience working in Microsoft Office and with warehouse management systems such as SAP or WMS.
• Proficiency in typing.
• Previous experience in a busy warehouse, office, or similar environment.

Responsibilities

• Assist customers on all issues and acts as a liaison between the customer and Saddle Creek personnel, by answering questions, offering solutions, and researching issues in a timely manner.
• Generate and retain all required reporting for the customer of Saddle Creek.
• Process customer orders in a timely and accurate manner according to customer requests.
• Communicate with the customer verbally and in writing with a professional and helpful approach.
• Collaborate with operations manager, supervisors, and associates in a cooperative and respectful manner.
• Perform shipping and receiving duties as needed.
• Additional duties as assigned.

Benefits

• Weekly pay with skill pay and shift differentials
• Benefits package including medical, dental, vision and medical reimbursement
• Medical employee-only premium less than $10/week with wellness discounts
• HSA with annual employer contribution
• Weekly 401(k) match
• Vacation immediately upon hire
• 8 holidays per calendar year
• Personal time after 90 days
• EAP and identity theft protection
• Tuition reimbursement
• Company paid life insurance and short term disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees