Client Services Coordinator | Monday to Friday 7am to 3:30pm

Saddle Creek•Macon, GA

15h

About The Position

The Client Service Coordinator (CSC) is responsible for providing clients with a high quality, professional client experience. The CSC acts as a liaison between the client and Saddle Creek, assists client on all issues, answers questions, investigates and resolves a wide array of client questions and concerns using a variety of systems and offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with associates, other agencies, clients and the public.

Requirements

Associates’ Degree preferred
High School Diploma or GED required
Must have at least six (6) months of experience in a customer service role
Excellent communication both verbally and in writing, especially through e-mail and over the phone
Strong interpersonal skills
Comfortable presenting in front of others
Good problem-solving and prioritizing skills
Ability to effectively manage and resolve conflict
Attention to detail to prepare and maintain accurate records and reports
Ability to follow both written and verbal instructions
Technology savvy
Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred
Comfortable working in both office and warehouse environment with wide temperature ranges
Ideal candidate has excellent communication skills and excels in collaborating and engaging with others all levels of the organization

Nice To Haves

Experience with working with a warehouse management systems (WMS) is preferred

Responsibilities

Communicates with the customer verbally and in writing with a professional and positive attitude
Support client relationship by becoming an extension of our client's business
Build strong rapport with partners with managing relationships, setting expectation and status communication
Assist clients with questions, offer solutions, researches issues and provides status updates
Enter, review, coordinate and track progress in all client requested enhancements and issues tracking
Proactively identify process improvements that enhance the Client experience and streamlines operations
Maintains service reports that are shared with the client that give visibility into volumes, SLAs, etc.
Participates and presents on client meetings as needed.
Communicates client requested projects with the operation (Kitting, Receiving, etc.)
Coordinates and provides professional communication with clients, client’s retailers, and SCLS vendors
Supports parcel requests and issues from carrier or client and escalates as needed
Oversees CRM and dispatches tickets appropriately
Supports new client implementations/enhancements as needed
Ability to navigate warehouse systems as needed for client requests