Customer Service Coordinator - Fleet Services
About The Position
The Customer Service Coordinator, or CSC , will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. In this role, you will acquire proven industry knowledge, skills and resources to develop your operations & fleet maintenance background. We allow you to carve out your own career path and promote from within , based on performance. The ideal path of progression in this role is an Ops Supervisor. Experience working in the automotive or HD truck industry is a plus! Shop Location: Billings, MT Work Schedule: Monday - Friday Hours: 7:30am to 4:00pm Hourly Pay – Paid Weekly! Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place. Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares!
Requirements
- Strong computer skills to include spreadsheet and word processing software packages,
- H.S. Diploma/GED, Required
- 3 years or more in customer service with issues resolution experience, Required
Nice To Haves
- Experience working in the automotive or HD truck industry is a plus!
Responsibilities
- Customer Service: improve the quality and consistency of customer communications and meet customer's expectations
- Perform customer relationship activities to include customer interface, issue resolution, and customer satisfaction
- Execute customer communication protocol as it pertains to PM scheduling and follow up, breakdowns and vehicle status updates
- Work Flow Management: enhance branch productivity through effective work scheduling and planning
- Create repair order tasks and update work planning sheet
- Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up
- Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
- Coordinate outside repair with vendors and customers
- Parts Management: contribute to cost containment through effective inventory planning and warranty
- Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice, and coordinating parts pick-up and delivery
- Make recommendations on min-max levels to the inventory planning team
- Manage parts obsolescence
- Ship warranty and return parts
- Organize and ensure cleanliness in the parts room
- Administrative Effectively handle all incoming shop calls
- Clerical duties within the shop operations which include vehicle maintenance files
- Process all Accounts Payable
- Create repair orders for technicians
- Performs other duties as assigned.
- Acute attention to detail
- Ability to communicate effectively, both verbally and in writing
- Effective phone skills
- Strong organizational, prioritizing, and multitasking skills
- Proven ability to make good decisions in a fast moving environment
Benefits
- Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
- Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
