Customer Service Coordinator - Transport
About The Position
The Customer Service Coordinator will collaborate closely with the Transportation team in providing excellent customer service to Gerflor USA Transportation customers. 1. Provide daily support to the Transportation Sales Team by assisting customers and resolving inquiries promptly. 2. Assist in compiling basic reports and data to support sales performance tracking. 3. Respond to customer inquiries with accurate and timely information, including basic product and service details. 4. Enter and manage purchase orders in an ERP system, and pr ocess invoicing for the sales territory. 5. Communicate project timelines and shipping dates to customers and internal teams to ensure all deadlines are met. 6. Participate in team efforts to improve processes and enhance the customer experience. 7. Attend meetings to stay informed and provide support as needed. 8. Address customer concerns professionally, escalating issues when appropriate. 9. Work closely with the Customer Experience Manager to ensure alignment with service standards and team goals. Provide cross-functional support across all Gerflor products as needed.
Requirements
- High School diploma or equivalent required, some college preferred.
- 3 years of experience in a Customer Service role.
- 2 years of experience with an ERP.
- Strong computer skills including proficiency in Microsoft office with the ability to quickly learn job related software.
- Effective verbal & written communication skills.
- Strong problem solving and decision-making skills.
- Solid organizational and prioritization skills
Responsibilities
- Provide daily support to the Transportation Sales Team by assisting customers and resolving inquiries promptly.
- Assist in compiling basic reports and data to support sales performance tracking.
- Respond to customer inquiries with accurate and timely information, including basic product and service details.
- Enter and manage purchase orders in an ERP system, and pr ocess invoicing for the sales territory.
- Communicate project timelines and shipping dates to customers and internal teams to ensure all deadlines are met.
- Participate in team efforts to improve processes and enhance the customer experience.
- Attend meetings to stay informed and provide support as needed.
- Address customer concerns professionally, escalating issues when appropriate.
- Work closely with the Customer Experience Manager to ensure alignment with service standards and team goals.
- Provide cross-functional support across all Gerflor products as needed.
Benefits
- Medical, Dental & Vision benefits.
- Flexible Spending and Health Savings Accounts.
- Company paid Life Insurance, Short and Long-Term Disability.
- Voluntary benefits include Legal, Identity Theft, Supp Life, Critical Illness, Accident, and Pet Insurance Programs.
- 401k & Company provided match.
- Paid Time Off, Paid Holidays and Parental Leave.
- Wellness Program, Service Awards, Educational Assistance, EAP, Product Discounts.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
