Customer Service - Client Advocate
Indiana Farmers Insurance•Indianapolis, IN
just now•Hybrid
About The Position
Indiana Farmers Insurance is currently looking for a skilled Customer Service Representative to be the next Client Advocate to join our Client Communities Team. The right candidate will have a strong desire, sense of urgency and the effective interpersonal communication skills necessary to help resolve customer inquiries and provide the ultimate customer experience!
Requirements
- High school diploma or equivalent; additional customer service experience or training, required
- Completing initial new claims setup; processing one-contact claims; providing guidance for repair facilities; coordinating rental reservations; and ensuring the seamless transfer of more complex inquiries to the appropriate individuals
- Receiving and processing payment-related inquiries via telephone and/or guiding policyholders through the online payment process
- Actively engaging policyholders and agents through surveys and digital platforms to gather information, strengthen relationships, and enhance the overall service experience
- Processing simple policyholder change requests
- Entering data accurately within various systems
- Desire to increase knowledge, learn new systems and adopt new tools to enhance overall job performance
- Flexibility in work schedule with the ability to work outside of normal office hours
Responsibilities
- Completing initial new claims setup
- Processing one-contact claims
- Providing guidance for repair facilities
- Coordinating rental reservations
- Ensuring the seamless transfer of more complex inquiries to the appropriate individuals
- Receiving and processing payment-related inquiries via telephone and/or guiding policyholders through the online payment process
- Actively engaging policyholders and agents through surveys and digital platforms to gather information, strengthen relationships, and enhance the overall service experience
- Processing simple policyholder change requests
- Entering data accurately within various systems
- Desire to increase knowledge, learn new systems and adopt new tools to enhance overall job performance
- Flexibility in work schedule with the ability to work outside of normal office hours
Benefits
- Free Health insurance
- Free Dental insurance
- Free Vision insurance
- Free Life insurance
- Free Short-Term & Long-Term Disability insurance
- 2% 401k Company Match
- 11% 401k Company Contribution
- Excellent Paid Time Off
- Generous paid time for Parental Leave
- Day of Service
- We promote from within our widely-talented workforce regularly and consistently offer opportunities to learn and grow
- Student Loan Assistance Program
- Educational Incentive Program
- Several committees to explore, to connect with co-workers and build relationships
- Two robust Employee Assistance Programs for you and your family
- Flexible Work Arrangements that include work locations in the office, hybrid schedules and fully remote. The type of arrangement available is determined by the position and business needs
- Matching funds of up to $100 annually are available from the company for your favorite charitable organization
- Associate recognition awards, fun gatherings, and opportunities to make friends are part of our culture
- An on-site fitness center, as well as free and convenient parking, make life easier
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
