Early Careers – Customer Service Business Analyst Intern

Health Care Service Corporation•Chicago, IL

5d•$18 - $38•Hybrid

About The Position

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary This ten-week paid internship can be located in Chicago, IL or Richardson, TX What Are Your Responsibilities? The Customer Service Business Analyst Intern position is responsible for actively participating in an Internship program that leverages your skills, knowledge and capabilities within the Customer Service division while exposing you to different methodologies and tools. This role will assist with applying emerging technologies to assist with developing best-in-class systems and solutions for our clients and members. The Customer Service Business Analyst Intern is responsible for learning specific aspects of the processes, programs and technology. Additional project support, administrative tasks and ad hoc requests to support business needs. This role will also need to: Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies. Maintain complete confidentiality of company business. Maintain communication with management regarding development within areas of assigned. responsibilities and perform special projects as required or requested. Create a final internship PowerPoint presentation to share with department leadership covering the internship experience, the assigned project over the course of the summer, including the results along with any solutions or recommendations that can be leveraged by the department in the future.

Requirements

Pursuing a bachelor’s degree in business, data analytics, information technology, information systems, computer science or other related degree
Graduation date between December 2026 – June 2027
A minimum GPA of 3.0/4.0
Availability to work ten weeks during the summer (June – August)
Unrestricted authorization to work in the United States. (Currently, we are not offering this program to students on a visa)
Eagerness to learn, grow and contribute
Demonstrated interpersonal skills including clear and concise verbal and written communication
Strong analytical and problem-solving skills
Be coachable and open to feedback
Have a professional presence
Results-oriented with a continuous improvement mindset and an ability to grasp new and unfamiliar concepts
Strong organizational and multi-tasking skills with the ability to prioritize and support multiple projects
Practical, developed PC skills, especially Office 365 and virtual team collaboration tools (MS Teams, Word, SharePoint, etc.)

Nice To Haves

Prior related technical internship or work experience is a plus
Volunteerism or leadership experience is a plus

Responsibilities

Actively participating in an Internship program that leverages your skills, knowledge and capabilities within the Customer Service division while exposing you to different methodologies and tools.
Assist with applying emerging technologies to assist with developing best-in-class systems and solutions for our clients and members.
Learning specific aspects of the processes, programs and technology.
Additional project support, administrative tasks and ad hoc requests to support business needs.
Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
Maintain complete confidentiality of company business.
Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.
Create a final internship PowerPoint presentation to share with department leadership covering the internship experience, the assigned project over the course of the summer, including the results along with any solutions or recommendations that can be leveraged by the department in the future.