Customer Service Billing Coordinator/Scheduler

Empire Southwest • Mesa, AZ

15d • $22 - $30 • Onsite

About The Position

Responsible for assembling, reviewing, tracking, closing and final billing of work orders.

Requirements

• Interpersonal and organizational and planning skills sufficient to maintain acceptable levels of productivity.
• Maintains CAT product line knowledge.
• Polished communication skills both in presenting oneself to all levels of individuals and in written correspondence.
• Abilities with common sense understanding and to apply complex concepts to practical situations in order to resolve issues or explain applications of policy or procedures to individuals.
• Ability to maintain consistent attendance.
• Proof of high school diploma or General Education Degree (GED).
• Experience in operating personal computer and use of multiple software applications; word-processing, spreadsheet, with preference for Microsoft Office Products.
• Must be able to communicate (speak, read, comprehend, write) in English.

Responsibilities

• Ensures customer billing accuracy.
• Meets contractual obligations.
• Solves work order flow and procedural problems.
• Researches and analyzes customer billing problems and recommend solutions.
• Keeps appropriate personnel advised of work order status.
• Monitors bid and contract jobs.
• Monitors work order collection, charges, adjustments, and charges internal accounts.
• Assists in handling customer calls.
• Identifies source input and other work order problems.
• Administers selected customer accounts as directed by management.
• Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.
• Produces reports as required.
• Receive, check and process service reports.
• Monitors exception reporting systems
• Ensures COD activities are performed in accordance with company policy.
• Ensures data entry is timely and accurate.
• Works within and promote corporate values.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED