Customer Service Auditor

Metropolitan Jewish Health System • New York, NY

22d

About The Position

Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence.
The MJHS Difference
At MJHS, we are more than a workplace; we are a supportive community committed to excellence, respect, and providing high-quality, personalized health care services. We foster collaboration, celebrate achievements, and promote fairness for all. Our contributions are recognized with comprehensive compensation and benefits, career development, and the opportunity for a healthy work-life balance, advancement within our organization and the fulfillment of having a lasting impact on the communities we serve.

Requirements

• High School Diploma
• 2-3 years of Customer Service experience, Call Center experience helpful
• Microsoft Word and Excel
• Must have excellent communication skills; oral, written and listening
• Ability to manage multiple tasks in a face-paced environment

Responsibilities

• Responsible for training and quality assurance of the Customer Service Staff and off-site vendors.
• Reviews telephone contacts with Elderplan customers
• In the absence of the Supervisor provides guidance and support to the Call Center staff; Collaborates with the Senior Customer Service Reps on resolution.
• Trains new employees of EP benefits and identifies training issues ongoing
• Reviews phone log follow-up reports to ensure call resolution and customer satisfaction.
• Completes error reports and summarizes findings.

Benefits

• Tuition Reimbursement for all full and part-time staff
• Generous paid time off, including your birthday!
• Affordable and comprehensive medical, dental and vision coverage for employee and family members
• Two retirement plans! 403(b) AND Employer Paid Pension
• Flexible spending
• MJHS companies are qualified employers under the Federal Government’s Paid Student Loan Forgiveness Program (PSLF)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees