Customer Service Asst Manager Plum Market Palm Beach

Plum Market•Palm Beach Gardens, FL

About The Position

The Customer Service Assistant Manager is responsible for modeling and driving the Front End mission of exceptional execution of Customer Service at both the Customer Relations Desk and the cashier pods. They report to the Customer Service Manager and support the Team Leader by ensuring all Plum Market service standards are met and Guest issues are resolved in a positive, respectful and timely manner. They will train, supervise, oversee and manage Front End Team Members and ensure they comply with the operating policies and procedures of Plum Market.

Requirements

Ability to manage multiple projects simultaneously, detail-oriented, multi-tasker.
You lead by example and set clear expectations.
Able to work a variety of shifts including nights, weekends and holidays.
Proficient in Microsoft Excel, Word and Power Point.
Minimum of 1 year in a leadership capacity or equivalent.
Able to stand and walk for up to 4 hours without a break – we work on the floor, and alongside our team.
Ability to bend and stoop to grasp objects, climb ladders, lift loads, up to 50 lbs. unassisted, push and pull carts weighing up to 100 lbs. unassisted.

Responsibilities

Oversee and train all cash handling, check processing and POS policies and system procedures.
Train, mentor and coach Team Members to succeed.
Track, coach and provide discipline for cash discrepancies, and attendance issues.
Prepare and administer discussion notes and written notices of discipline.
Communicate effectively with Customers, Team Members and Store Leadership.
Effectively resolve Customer issues and concerns in a timely manner.
Ensure execution of Front End sanitation and cleaning procedures, course correcting as necessary.
Ensure Team Member compliance of all relevant Plum Market policies and standard operating procedures.

Benefits

Flexible Scheduling – Full-time and part-time positions available with a variety of retail shifts to support work-life balance.
Comprehensive Training – We invest in our Team Members with exceptional training programs.
Competitive Holiday Pay – Earn time and a half for working on five federally recognized holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, and Thanksgiving.
Career Growth Opportunities – As a growing company, we provide promotional pathways, so you can grow with us!
Comprehensive Benefits Package – Medical, dental, and vision coverage for you and your family.
401(k) with Company Match – Available after just six months.
Team Member Discounts – Enjoy 20% off grocery purchases and 50% off Team Member meals.

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