Customer Service Associate - 2nd Shift

The Nebraska Medical Center • Omaha, NE

1d • Hybrid

About The Position

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. Shift: Second Shift (United States of America) Customer Service Associate - 2nd Shift Shift Details: 36 hours a week 2nd Shift - 3:00 pm - 11:30p. This role does require some weekends. Once training is complete, this position can be done in the office, work from home , or a hybrid of part time remote and part time in the office . If working from home, you may need to come in for team/department meetings, etc. Why Work at Nebraska Medicine? Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration. Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care. Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve. Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path. Be part of something extraordinary at Nebraska Medicine! Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.

Requirements

• Minimum of two years customer service experience to include working with multi-line telephone systems required.
• High school education or equivalent required.
• Ability to demonstrate customer relations skills and the ability to work under pressure while making sound decisions required.
• Demonstrate written and oral communication skills and the ability to problem-solve is required.
• Ability to maintain confidentiality is required.
• Must possess the ability to work independently and contribute to a team environment required.

Nice To Haves

• Customer service experience in the healthcare environment preferred.
• Associate's degree in business, communications, marketing, or related field preferred.
• Proficient in Microsoft Word preferred.
• Bilingual, Spanish as a first/second language preferred.
• Knowledge of medical terminology preferred.

Benefits

• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.
• Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED