Customer Service Desk
About The Position
The Customer Service Desk is the first point of contact for incoming patrons. The is one of the most important roles in the stores. As a Customer Service Associate, you are ensuring customer satisfaction by responding to inquiries and concerns. Get to know us: Honeoye Falls Marketplace and Mendon Meadows has been a family run business for over 30 years. Our company motto is we CARE (Community, Accountability, Respect, Engagement). We continue to grow by implementing our core company values alongside our team daily. One of our keys to great success is hiring excellent employees who we believe have the skills and potential to be successful. Summary of the position: Our customer service desk team greet customers upon entering the store, answers and forwards all incoming calls, responds to customer questions, comments, and complaints (involving management when necessary).The team processes and updates customer requests for company Perx Card (our company loyalty card). Customer service associates sells and cash New York State Lottery transactions while adhering to all state and county regulations. The team properly process cash transactions, all forms of payments and discounts, EBT, WIC, coupons, and store discounts.
Requirements
- Must be 18 years of age or older
- Part time availability - with at least two days during the week and one weekend shift
- At least 2 years of friendly and welcoming customer service; previous cashiering experience required
- Exceptional communication skills with an ability to handle stressful situations carefully
- Highly motivated individual
- Team player with the ability to work independently at times
- Ability to multitask
- Focused and efficient
- The ability to stand, walk, lift and bend for extended periods of time
Nice To Haves
- Grocery and/or retail experience preferred
Responsibilities
- Greet customers upon entering the store
- Answer and forward all incoming calls
- Respond to customer questions, comments, and complaints (involving management when necessary)
- Process and update customer requests for company Perx Card (our company loyalty card)
- Sell and cash New York State Lottery transactions while adhering to all state and county regulations
- Properly process cash transactions, all forms of payments and discounts, EBT, WIC, coupons, and store discounts
Benefits
- Medical and Dental Coverage (FT)
- 401(K) options
- Paid Time Off (FT)
- Sick Pay (PT)
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
