Customer Service Associate (Call Center)

BREAKAWAY RETAIL ENTERPRISES • Greenfield, MA

just now • Onsite

About The Position

Join our team at a leading appliance retailer as a Customer Service Associate, where you’ll be the go-to person for ensuring a smooth, supportive experience for our customers. If you're personable, detail-oriented, and thrive in a fast-paced environment, we want to hear from you. This is not a Sales Role.

Requirements

• 3–5 years of customer service experience in a high-volume setting
• Strong communication and problem-solving skills
• Proficiency in Microsoft Office
• Quick, accurate data entry and 10-key skills
• A team-first mindset and keen attention to detail

Nice To Haves

• EPass experience a plus

Responsibilities

• Be the first point of contact for customers via phone and email
• Support with product inquiries, orders, service scheduling, and warranty info
• Monitor customer portals and track service/delivery updates
• Process payments, order updates, and shipping documents accurately
• Collaborate closely with service, sales, and delivery teams
• Resolve escalated customer concerns with care and efficiency
• Stay up-to-date on product knowledge and internal procedures

Benefits

• 401(k) +matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Tuition Reimbursement
• Paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees