Customer Service Associate

innovateIT•Albany, NY

9h•$22 - $25•Hybrid

About The Position

The Customer Service Associate for innovateIT is an integral part of the Sales team. Responsibilities include responding to customer (business to business) inquiries, building relationships with customers as well as other customer related duties.

Requirements

At least 2 years of experience working directly with customers; preferably in a business to business environment
Excellent verbal communication and interpersonal skills as well as ability to problem solve
Must be detail-oriented and well organized
Must be able to work independently and with a team
Microsoft Office Suite (Word, Excel, Outlook)

Nice To Haves

Prior car wash related experience including understanding of the mechanics of car wash equipment preferred.

Responsibilities

Answer and respond to customer phone calls, emails, and field requests
Build relationships with customers via inbound calls and assist with their needs
Process parts orders in a timely manner
Troubleshoot basic equipment issues and escalate for resolution
Make outbound calls to existing customers in our Customer Relationship Management (CRM) software to check in and generate new sales leads
May assist with the review of sales proposals for accuracy and completeness
Responsible for Sales Order (SO) and Warranty SO entry into companies ERP software
Fulfill requests for information, update customers on their order status, and maintain account changes using our software platforms
Responsible for arranging and tracking customer deposits and final payments
Will track and log customer comments, feedback, and support requests within our CRM