Customer Service Associate

Great Lakes Cheese • Hiram Township, OH

9h • Onsite

About The Position

The Customer Service Associate acts as the liaison between the Customer and the Company/Sales in performing complex execution to customer support.

Requirements

• Bachelor’s Degree from an accredited institution and a minimum of 2 year customer service experience.
• High School Diploma or equivalent and a minimum of 7 years customer service experience will be accepted in lieu of a degree.
• Must be legally authorized to work for a company in the U.S. without sponsorship.

Nice To Haves

• Bachelor’s Degree in Business, Marketing, or a related field and 3+ years customer service experience.
• SAP experience.
• Excellent communication skills with varied audiences and situations both externally and internally.
• Experience with Microsoft Office and integrated systems.
• Ability to make sound, independent decisions based on functional expertise and experience.
• Ability to handle multiple tasks, is detail oriented, and practices good follow-through.
• Ability to convey positive approach to most situations, accept responsibility, deal with criticism.
• Emits pleasant, helpful, and professional demeanor; develops relationships easily.

Responsibilities

• Develop and maintain a positive business relationship with the customer and cross-functional teams
• Serve as the primary Customer contact for sales orders, inquiries, reports, issues.
• Enter or release standard/complex PO's for base/specialty customers into to the system ensuring order accuracy regarding item quantities, delivery/pick-up dates, pricing and all customer-established parameters.
• Resolve basic and intermediary discrepancies or customer inquiries entering returns, debits or credits
• React quickly/effectively to log, track and resolve Consumer and/or Customer complaints.
• Work cross-functionally with Production, Shipping, Transportation, procurement and Supply Chain to coordinate customer needs
• Maintain heightened knowledge of products, Customers, Brokers; understand Master Data.
• Maintain an elevated awareness of price, product, availability or other changes that could occur, keep Customers informed and provide solution action for any changes that could impact them
• Assist Sales with samples, new item forms, price forms, specs; provide overall elevated sales support and aid in decision-making process.
• All GLC employees are expected to perform any assignment or job task according to the stated safety policies and procedures.
• All GLC employees are, expected to produce our products in a manner that exceeds the quality and value expectation of our Customers and Consumers by adhering to Good Manufacturing Practices, Policies and Procedures outlined in our Safe Quality Food Program.
• Other responsibilities as assigned by the manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level