Customer Service Associate Licensed

Wells Fargo Bank•Charlotte, NC

About The Position

Wells Fargo is seeking a Customer Service Associate Licensed to work for its Investment Contact Center (ICC). In this role, you will assist brokerage clients via telephone. You will facilitate trades, service accounts, and educate clients on various servicing matters, including navigation of the wfa.com public and secure website. Successful employees act as front-line problem solvers, speak to trading strategies, have a strong understanding of investment market terminology, and possess a solid understanding of fundamental and technical facts affecting the market. This position requires securities licensing, specifically Financial Industry Regulatory Authority (FINRA) Series 7 and 63 or 7 and 66 (or FINRA-recognized equivalents) to qualify for immediate FINRA registration. In this role, you will: Work within a contact center environment to execute and confirm routine securities transactions initiated by customers Provide quality customer service addressing issues, trading strategies, market terminology and account status Identify and recommend opportunities for process improvement and risk control development Serve as subject matter expert for the securities market Understand fundamental and technical information affecting the market Make decisions and resolve issues to meet business objectives Interpret policies, procedures, and compliance requirements Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with internal customers Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Requirements

6+ months of Customer Service - Licensed experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63(or 66) examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration

Nice To Haves

Ability to navigate multiple computer system windows, applications, and search tools
Intermediate Microsoft Office skills
Good attention to detail and accuracy skills
Excellent verbal, written, and interpersonal communication skills
Ability to use empathy to understand client concerns, questions, and problems pertaining to financial transactions
Trading experience
Brokerage industry experience
Contact center experience
Ability to process complex transactions and perform extensive research to resolve complex customer issues
Ability to discuss digital enhancements to provide a better client experience

Responsibilities

Work within a contact center environment to execute and confirm routine securities transactions initiated by customers
Provide quality customer service addressing issues, trading strategies, market terminology and account status
Identify and recommend opportunities for process improvement and risk control development
Serve as subject matter expert for the securities market
Understand fundamental and technical information affecting the market
Make decisions and resolve issues to meet business objectives
Interpret policies, procedures, and compliance requirements
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements