Customer Service Rep.-Licensed

Philadelphia Insurance Companies•Mount Laurel, NJ

4d•$43 - $46•Hybrid

About The Position

Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products for select industries. We have been in operation since 1962 and are nationally recognized as a member of Ward's Top 50 and rated A++ by A.M.Best. Join the team at American Collectors Insurance, where passion meets protection! We are looking for Licensed Customer Service Representatives (CSR) to join our team. Licensed CSRs are the first point of contact for all existing customers utilizing our call center for support or service issues as well as routine service updates. We expect them to provide the best possible customer service while maintaining our underwriting integrity. This role requires an active Property & Casualty or Personal Lines insurance license as well as prior experience in an insurance service role, a passion for client interaction, strong problem-solving skills and the ability to thrive in a fast-paced environment. This role can be done in-office, hybrid or fully virtual from anywhere in the continental US. Our office is located in Mt Laurel, NJ. In this role you will: Address client needs and concerns via phone and email Maintain and utilize a working understanding of underwriting compliance guidelines Answer back-to-back inbound calls Make outbound calls to customers for as needed follow-ups Establish rapport quickly and build positive customer relationships Provide prompt, accurate and friendly customer service Service can include responding to inquiries regarding insurance eligibility, coverages, making changes to in-force policies, claim submissions, cancellations/non-renewals and billing clarifications About the company: American Collectors Insurance has been specializing in collector car insurance policies since 1976. We offer peace of mind through industry-leading insurance protection for appreciating collector vehicles and collectible items that have special historical, sentimental, or financial value. American Collectors Insurance collaborates with Condon Skelly, Heacock Classic and JC Taylor Insurance, forming a powerhouse collective within the realm of collectibles and collector car insurance. Our mission transcends insurance; we are on a journey to "Embrace, Protect, and Expand the Collector Community." This is more than a motto; it's a commitment to fostering a vibrant community of enthusiasts, historians, and guardians of prized possessions. Join us at American Collectors Insurance, where every day is an opportunity to contribute to a rich legacy, protect cherished memories, and be part of a community that values passion and excellence. Embrace the extraordinary – apply now!

Requirements

High school diploma or equivalent
Active P&C or Personal Lines insurance license in your state of residence
Prior experience working in a customer facing insurance service role
Demonstrated success in a team environment
Proficiency to multi-task, follow-through and follow-up
Excellent communication skills, written and verbal
Positive customer and quality focus
Possess an upbeat and positive attitude
Organized and detail oriented
Proactive in problem solving
Ability to perform critical thinking and reasoning
Advanced computer skills
Reliable high-speed internet

Nice To Haves

Associate or bachelor’s degree
Prior underwriting experience
Prior experience working on a hybrid/remote team
Prior insurance sales experience

Responsibilities

Delight our customers with superior customer service
Service existing customers with endorsements, payments, policy changes, etc. including some that require underwriting authority
Cancel and Non-renew policies according to procedures
Complete necessary documentation quickly and efficiently
Follow and adhere to underwriting compliance and service standards while performing changes to in-force policies
Expected to be on phones 100% of the time
Conduct risk analysis and evaluate underwriting quality of applicants
Evaluate application factors/details to appropriately match premium to underwriting risk exposure
Meet all production goals
Complete new business applications for existing customers as needed
Performs other duties as assigned