Customer Service Assistant
About The Position
Reporting to the Customer Service Representative, the Customer Service Assistant is responsible for providing a supporting role in billing, file organizing, scheduling, data entry, and other customer service-related areas that are needed. This role involves organizing files, mailing invoices, matching backup from carriers to sales orders, verifying billing, and identifying and labeling customer files. The assistant will also collect and review previous day’s shipments to efficiently process and invoice customers accurately, run daily reports for open orders, export them to Excel, format, and send them to the group in Outlook. Additionally, the position includes front office coverage, handling UPS, USPS, and FedEx, registering guests, managing the visitor log, assisting the general public and potential applicants, and managing inter-office mailings. Related duties and special projects will be assigned as needed.
Requirements
- Strong math and communication skills are required
- Principles of customer service
- Modern office methods, practices, procedures and equipment
- 10-key proficiency
- Good data entry skills
- Computer proficiency including Word, Outlook and Excel
- Ability to multitask and work accurately, good communicator and personable
- Perform procedures in an organized and accurate manner; meet deadlines regularly
- Build and maintain positive working relationships with co-workers and customers
- Operate a computer for a variety of applications
- Communicate effectively with all levels of staff and outside customers
- Work independently with minimal supervision
- Problem solve and research issues
- Work part time hours of 20 hours per week, flexible during normal business hours can be arranged
- Customer Service experience in manufacturing operation
- One-year customer service experience/exposure
- Demonstrated strong written and verbal communication and interpersonal skills
- Strong phone contact handling and active listening skills
Nice To Haves
- Involvement with Ag industry a plus
Responsibilities
- Organize files, mail invoices, matching back up from carriers to sales orders, verify billing, identify and label customer files
- Collect and review previous day’s shipments to efficiently process and invoice customers accurately
- Run daily reports for open orders, export to Excel, format, and send to group in Outlook
- Front office coverage including UPS, USPS, and FedEx, registering guests, managing the visitor log, general public, potential applicants, and inter office mailings
- Perform related duties and/or special projects as assigned
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
