Customer Service Assistant - Digital Services

Warren-Trumbull County Public Library • Warren, OH

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About The Position

Warren-Trumbull County Public Library is seeking a dynamic, customer-focused individual to join our Digital Services Department at the Warren Library as a Part-Time Customer Service Assistant. This role supports customers using the adult public computer lab and Makerspace, providing excellent customer service, basic instruction, and reference assistance in a technology-rich environment.

Requirements

• High school diploma or equivalent; additional education or relevant certifications are a plus.
• Strong technical proficiency with computers, software applications, mobile devices and basic troubleshooting skills.
• Experience working in a customer service-oriented role.
• Excellent communication and interpersonal skills.
• Ability to adapt to changing technology and learn new skills quickly.
• Flexibility to work a part-time schedule, to include evenings and weekends.

Nice To Haves

• Familiarity with makerspace technologies desirable.

Responsibilities

• Provides basic instruction on and monitors the use of the library’s adult public computers and makerspace equipment, including 3D printers, Cricut machines, sewing machines, and audio/visual equipment.
• Provides basic technical service and basic troubleshooting of software and minor hardware issues of library equipment; opens help desk tickets and elevates calls for technical service as appropriate.
• Assists in department operations: opens and closes the computer lab and/or makerspace, releases print jobs, takes customer reservations for equipment, counts money, accepts credit card and mobile payments, and balances cash register.
• Assists with basic maintenance of equipment, such as cleaning, disinfecting and dusting equipment; maintains supplies, including paper, ink, toner, etc.
• Able to assist customers with basic use of a variety of customer-owned electronic devices (laptops, tablets, smartphones).
• Answers the telephone, responds to inquiries and directs calls, uses the public address system.
• Ability to utilize functions of the Sierra circulation system needed to assist adult public computer area and makerspace customers.
• Provides users with general information about library services, directing them to other departments or branch library locations as appropriate.
• Applies library policies to be consistent with procedures in public service situations.
• Learns and keeps current with library-provided software, subscription databases, digital resources, and other technology.
• Maintains confidentiality of all customer transactions and records.

Benefits

• Retirement Plan: OPERS- Mandatory 10% employee contribution, 14% employer contribution
• 13 Paid Holidays
• PTO Plan
• Employee Assistance Program
• Professional development opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees