Digital Services Specialist

American 1 Credit Union•Jackson, MI

1d•$21•Onsite

About The Position

The Digital Services Specialist will ensure the efficient flow and handle daily administration of the online banking platform, digital payment processing, and balance general ledger accounts. The Digital Services Specialist will fulfill the assigned responsibilities by employing the core values of being Focused, Engaged, Trustworthy, Humbly Confident, and an Achiever.

Requirements

A minimum education of high school diploma or GED.
Demonstrated ability to produce documents, spreadsheets, databases, etc. with Windows-based software.
Basic Accounting knowledge regarding general ledgers

Nice To Haves

Is detail-oriented and curious and will leverage research to mitigate fraud losses.
Ability to balance General Ledgers and knowledge of Excel.
Has an aptitude for accounting practices.
Possesses attention to detail and organizational skills.
Good verbal and interpersonal communication skills.
Ability to maintain a strict standard of confidentiality.
Ability to meet deadlines and perform under pressure.
Requires independent judgment.
Good clerical/filing/office skills

Responsibilities

Monitor the flow and processing of transactions related to digital payments, mobile deposits, and daily administration of the online banking programs.
Adheres to regulations and processes digital payments and disputes within the allotted timeline. Analyzes fraud trends and reports them to the Digital Services Manager.
Daily administration and support for branches and members on the online banking platforms.
Daily processing of digital payments through bill pay, A2A and P2P platforms, and remote mobile deposits. Handles dispute processing for all digital payment channels.
Reconciles daily the settlements of digital payment and mobile deposits.
Maintains confidentiality and integrity of all member accounts as well as confidentiality with employees. Follow all credit union policies and procedures, including policies and procedures for customer identification and all BSA requirements.
Committed to building and supporting a culture that is inclusive for all.
Online Banking administration
Digital Payment processing
Mobile Deposit processing
General Ledger Balancing