Customer Service Assistant

U.S. Legal Support•Los Angeles, CA

33d•Onsite

About The Position

U.S. Legal Support is seeking a Customer Service Assistant who is detail-oriented, customer service driven, and adaptable. The ideal candidate enjoys multitasking, problem-solving, and critical thinking, and is a proactive problem solver, active listener, and excellent communicator. This role is for someone with a positive attitude and a passion for helping others, joining a legal services team in an onsite capacity.

Requirements

High school diploma
At least 2 years of customer service experience
Ability to communicate effectively by phone and email

Nice To Haves

Experience in the legal or administrative field

Responsibilities

Support Client Service Specialists (CSS) with client communications to help obtain records
Follow up with clients on needed actions (e.g., fee approvals, authorizations, no record notifications)
Manage incoming invoices and correspondence
Handle calls and emails from agents or field contacts
Research incomplete or missing contact information for facilities
Make expediting calls for urgent requests, client follow-ups, and problem records
Monitor and respond to CSR emails and voicemails
Troubleshoot and research missing records and escalate as needed
Confirm invoice amounts align with record request limits
Process payments via check or credit card
Log credit card payments and verify check clearances
Provide payment documentation for internal or client use
Research purpose of correspondence
Coordinate directly with facilities or track items for internal CSR review