Customer Service Assistant Manager

CHAMPAIGN PARK DISTRICT•Champaign, IL

2h•$16 - $16•Onsite

About The Position

The Customer Service Assistant Manager plays a key role in creating a welcoming, organized, and efficient experience for guests at Sholem Aquatic Center. Supporting front desk, admissions, and water slide operations, this position helps ensure smooth daily procedures, excellent customer service, accurate cash handling, and strong support for seasonal staff throughout the aquatic season.

Requirements

Must be at least 18 years of age.
Previous cash handling experience required.
Ability to effectively use a computer with a touchscreen, mouse, and keyboard.
Strong communication skills and ability to work cooperatively with staff and the public.
Understanding cash control procedures and daily receipts.
Ability to accurately calculate transactions and make change.
Ability to plan, organize, and support front desk/admissions operations.

Nice To Haves

Previous experience leading and supervising staff preferred.

Responsibilities

Support front desk, admissions, concessions, and water slide operations
Provide friendly, professional customer service to patrons and staff
Assist with daily opening and closing procedures, including cash control and deposits
Handle admissions and concession sales accurately, including making change
Maintain cleanliness of the concessions deck and admissions areas
Assist with training, scheduling, supervising, and evaluating seasonal front desk staff
Help coordinate bookings for groups, birthday parties, and facility rentals
Maintain accurate records of revenue and daily receipts
Answer incoming phone calls and provide information on pool programs and events
Assist with staff meetings, training sessions, and special events
Ensure compliance with safety policies, confidentiality standards, and Park District procedures
Perform other related duties as assigned