Assistant Customer Service Manager

Nino Salvaggio International Marketplace • Troy, MI

1d • $18 - $19 • Onsite

About The Position

Nino Salvaggio is currently looking for an Assistant Customer Service Manager for our Troy location.

Requirements

• High school diploma or GED, required.
• Previous cash handling experience, required.
• Previous customer service experience, required.
• Must be able to work early mornings, nights and weekends.
• Must have reliable transportation.

Nice To Haves

• Previous management experience, preferred.

Responsibilities

• Assist customer service manager with effectively directing and supervising all functions and activities of the department and personnel to ensure optimum productivity, excellent customer service and satisfactory results.
• Assist customer service manager with all aspects of the customer service department, including but not limited to: cash management, line flow and customer service, scheduling, counseling, attendance tracking, cash counting, line control, refunds, audits, etc.
• Place primary importance on delivering superior customer service.
• Maintain attention to detail, completing multiple or repetitive tasks, including cash handling.
• Train and develop cashiers and courtesy clerks to ensure efficient results.
• Operate cash register following all cash management guidelines.
• Demonstrate a serious commitment to accuracy, especially as it pertains to cash management and quality while meeting goals or deadlines.
• Ensure that cashiers are assisted with price checks in a prompt and timely fashion.
• Promote customer good will by providing high standards of customer service, insuring that all cashiers and courtesy clerks (baggers) do the same.
• Other duties as assigned.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition assistance
• Vision insurance
• Health
• Dental
• Vision
• Short term disability
• Accident
• Hospitalization
• Critical illness
• Cancer
• Life insurance
• Flexible spending
• Education reimbursement
• 401K match
• Employee discount
• Company paid life insurance policy
• Company paid LTD policy

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 251-500 employees