Customer Service Assistant 2

Ohio Department of Administrative Services•Columbus, OH

15h•Remote

About The Position

Ohio Department of Public Safety – Bureau of Motor Vehicles/Driver License Suspensions/Compliance Report in Location: 1970 West Broad Street, Columbus, OH 43223 Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. This position is currently remote (work from home) but can be subject to change to regular, in-office work Perks of Working for the Ohio Department of Public Safety • Multiple pay increases over the first years of service! • Free Parking! • Free Gym Access & Walking Path! • Daycare On-site! • Cafeteria On-site! What You'll Do as a Customer Service Assistant 2 • Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation: • Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful, & timely manner to ensure positive internal &/or external customer service; • Listen carefully & ask appropriate follow-up questions to verify understanding; • Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided; • Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered; • Research, evaluate, process & make required decisions in order to respond to telephone &/or written inquiries & correspondence received from courts, attorneys, general public, Attorney General's Office, Director's Office, Law Enforcement, Registrar's Office, Bureau of Motor Vehicles legal counsel &/or hearing officers, insurance companies, various businesses & other in & out of state agencies pertaining to public records, registries, abstracts, licenses, reinstatement requirements, suspensions & cancellations of driving & registration privileges. Click here to see the full position description

Requirements

9 mos. trg. or 9 mos. exp. in office practices & procedures
AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.
-Or equivalent of Minimum Qualifications for Employment noted above.

Responsibilities

Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation
Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful, & timely manner to ensure positive internal &/or external customer service
Listen carefully & ask appropriate follow-up questions to verify understanding
Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided
Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered
Research, evaluate, process & make required decisions in order to respond to telephone &/or written inquiries & correspondence received from courts, attorneys, general public, Attorney General's Office, Director's Office, Law Enforcement, Registrar's Office, Bureau of Motor Vehicles legal counsel &/or hearing officers, insurance companies, various businesses & other in & out of state agencies pertaining to public records, registries, abstracts, licenses, reinstatement requirements, suspensions & cancellations of driving & registration privileges.