Customer Service Assistant 2
About The Position
What You'll Do as a Customer Service Assistant 2 • Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation: • Respond to telephone &/or written inquiries in a professional & timely manner; • Process request for items related to vehicle registration; • Provide assistance & information to customers, business people, government agencies & the general public in reference to vehicle registration; • Respond to requests & inquiries received via telephone & U.S. mail in response to applications that may have been rejected due to incomplete information or monies received; • Operate personal computer by key entering information into computer file to generate a registration.
Requirements
- 9 mos. trg. or 9 mos. exp. in office practices & procedures
- AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
- AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
- AND 9 mos. trg. or 9 mos. exp. in operation of personal computer
- Or equivalent of Minimum Qualifications for Employment noted above.
Responsibilities
- Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation
- Respond to telephone &/or written inquiries in a professional & timely manner
- Process request for items related to vehicle registration
- Provide assistance & information to customers, business people, government agencies & the general public in reference to vehicle registration
- Respond to requests & inquiries received via telephone & U.S. mail in response to applications that may have been rejected due to incomplete information or monies received
- Operate personal computer by key entering information into computer file to generate a registration
Benefits
- Multiple pay increases over the first years of service!
- Free Parking!
- Free Gym Access & Walking Path!
- Daycare On-site!
- Cafeteria On-site!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
